SHIPPING POLICY


SUPPX VITAMINS AND SUPPLEMENTS STORE

Last updated: 01-02-2026

At SUPPX VITAMINS AND SUPPLEMENTS STORE, we aim to deliver your orders in a timely and safe manner. Please read our Shipping Policy carefully.

1. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Locations

  • We currently ship across India.

  • Delivery availability depends on the customer’s location and courier serviceability.

3. Estimated Delivery Time

  • Metro cities: 2–5 business days

  • Non-metro / remote areas: 4–8 business days

Delivery timelines are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Government restrictions

  • Force majeure events

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any free shipping offers are subject to terms and conditions and may change without prior notice.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers can track their shipment using the provided tracking link.

6. Delivery Issues

If you receive:

  • A damaged product

  • An incorrect product

  • A missing item

Please report the issue within 24 hours of delivery with:

  • Order ID

  • Clear photos/videos of the product and packaging

Requests reported after 24 hours may not be accepted.

7. Delayed or Failed Delivery

  • If delivery fails due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, re-shipping costs (if any) may be charged to the customer.

  • We are not responsible for delays caused by courier partners once the shipment is handed over.

8. Address Accuracy

Customers are responsible for providing accurate shipping details.
We are not liable for non-delivery due to incorrect or incomplete address information.

9. Contact Us

For any shipping-related queries, please contact us at:

SUPPX VITAMINS AND SUPPLEMENTS STORE
Website: https://www.suppx.co.in
Email: info@suppx.co.in
Phone: +(91)8506930085